Terms & Conditions

Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS (“TERMS AND CONDITIONS”) CAREFULLY BEFORE USING THIS WEBSITE (“DREAMINGOFTHEMOUES.COM”) OR OUR SERVICES (“DREAMING OF THE MOUSE LLC”). USING THIS WEBSITE AND/OR OUR SERVICES INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE OR OUR SERVICES.

  1. Consent to Terms & Conditions

We are Dreaming of the Mouse LLC herein referred to as DOTM and we look forward to serving you as your go-to travel agency for Disney vacation destinations and other vacation destinations. By accessing, using, and/or obtaining any content, products, and/or services through our offices or through our website (DREAMINGOFTHEMOUSE.COM), you, the purchaser and/or traveler, and those traveling with you (collectively, “Customer”, “passenger”, “you/your” and/or “user”) agree to be bound by these terms. It is the sole responsibility of you to inform all other parties traveling with you of the contents of these terms and conditions. These terms and conditions govern the relationship between DOTM and you, the Customer, and those traveling with you. These terms restrict your rights and remedies and provide protection to DOTM. If there is anything in these Terms and Conditions that you disagree with or are not willing to be bound by, or if something is missing from these Terms and Conditions that you consider essential, then you must not use this website or the services of DOTM.

  1. Website License and Access

By using this website (DREAMINGOFTHEMOUSE.COM), owned and operated by DOTM, you acknowledge and agree that (a) you are granted a single-user, non-exclusive, non-transferrable, revocable limited license to access and use this website and its content in accordance with these Terms and Conditions, (b) DOTM may terminate this license at any time where it considers its copyright or intellectual property rights have been or may be infringed accidentally or otherwise or that the scope of usage is or is intended to be outside the permitted Terms and Conditions, (c) this is a fair balance because this website is accessible to you conveniently and at no charge, (d) if you do not agree or do not accept these Terms and Conditions, you can choose to not use this website or the services of DOTM.

  1. Your Conduct

The content on this website is for your personal use only and it is not intended for commercial exploitation.

The content and materials at this website are copyrighted and any unauthorized use of any materials at this website may violate copyright, trademark, and other laws. If you breach any of these Terms and Conditions, your authorization to use this website automatically terminates and you must immediately destroy any downloaded or printed materials.

  1. Third Party Content and Links

In the provision of reports, research, e-learning, data, information, or other materials, DOTM may use its own staff resources or those of third parties or a combination of such resources in the preparation and presentation of said material(s). DOTM will take all reasonable endeavors to ensure the accuracy of such material(s) and, to the best of DOTM’s knowledge, the numeric tables and numeric time series where shown are accurate but are subject to usual statistical norms and variables. DOTM reserves the right to make alterations to products and services from time to time in the interests of maintenance, operability, accuracy, topicality, and usefulness. DOTM warrants that it has taken all reasonable endeavors to ensure such material(s) is free of intellectual property infringement insofar that this is possible. In addition, this website and associated microsites may provide links to other Internet sites or resources (“third-party links”). DOTM is providing these third-party links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by DOTM of those sites.

Because DOTM has no control over such external resources and sites, you acknowledge and agree that DOTM is not responsible for the availability of such external resources and sites and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such external resources and sites. DOTM will not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, products, goods, or services available on or through these channels.

  1. Intellectual Property Rights

Excluding copyrights and trademarks owned by Disney, the contents of the data and information made available on this website including, but not limited to text, data, graphics, and icons, are copyrighted materials owned by DOTM, including its affiliates or subsidiaries, and other unique record locators (URL) and or other DOTM logos and product and service names are trademarks of DOTM, which are protected by applicable laws of certain countries and jurisdictions. All rights are reserved. Any unauthorized use of any materials contained on this web site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

DOTM is independently owned and operated. This website is a private enterprise and is not affiliated with Walt Disney Company, the Walt Disney World® Resort, the Disneyland® Resort, Disney Cruise Line®, NBC Universal, Universal Orlando Resort or any of its/their respective affiliates or designees.

  1. Disclaimer of Warranties

While every effort has been made to ensure the quality and accuracy of information displayed on this website, DOTM makes no warranty, express or implied, concerning the website and its contents and disclaims all warranties, including, but not limited to, warranties of fitness for a particular purpose and warranties of merchantability. DOTM further makes no warranty that the website or any websites linked thereto will be error free, free of viruses or other harmful components, or that any defects will be corrected.

DOTM disclaims all responsibility for any loss, injury, claim, liability, or damages of any kind arising out of use of this website or access to third-party links, contents, or sites via this website. DOTM does not warrant that access to this website or linked third-party web sites will be available at all times, but it will take all necessary steps to rectify fault(s) as soon as reasonably practicable.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from DOTM or through or from this website will create any warranty not expressly stated in these Terms and Conditions. MLV’s employees are not authorized to vary these Terms and Conditions.

  1. Privacy

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy.

  1. Limitations of Responsibility and Disclosure

DOTM acts solely as a BOOKING AGENT for disclosed principal supplier theme parks, hotels, cruise lines, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”) and is not the source or provider of the travel services.

Each of these supplier companies is an independent entity with its own management and is not subject to the control of DOTM. Customer is advised that the suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s terms and conditions are contained in printed form and are set forth on their respective websites, which govern the transaction.

All bookings are accepted by DOTM as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including terms and conditions on their respective websites.

Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice, or reservation itinerary, DOTM does not guarantee any of such supplier’s rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects.

BECAUSE DOTM ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE DOTM IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. DOTM HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH DOTM’S OFFICE OR THROUGH THIS WEBSITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF DOTM’S CONTROL, AND YOU HEREBY EXONERATE AND HOLD HARMLESS DOTM FROM ANY LIABILITY WITH RESPECT TO THE SAME.

  1. Booking Accuracy

Passenger is required to immediately review all aspects of their booking to verify all information, including, but not limited to: passenger(s) names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify DOTM immediately if any omissions and/or corrections are needed regarding the booking details. Passenger voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the Passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger LEGAL first and last names and identical to the names as they appear on booking and travel documents.

  1. Travel Documents

Passenger assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger assumes sole responsibility for, and hereby releases DOTM from any claims or responsibility for any and all damages incurred as a result of Passenger failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. DOTM recommends the Passenger consult with the appropriate domestic and foreign governmental agencies for the current document requirements.

Suggested reference materials for passport, visa, health requirements as well as travel advisories:

*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience.  These sites are owned and operated by third parties who may alter the URL at any time without notice.

  1. Force Majeure

As used herein, the term “Force Majeure” means, in relation to DOTM, any circumstances beyond the reasonable control of MLV, including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences.

DOTM shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.

  1. Travel Insurance

TRAVEL INSURANCE PROTECTION IS STRONGLY RECOMMENDED. As your booking agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. While we do offer coverage through certain carriers and/or suppliers, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. DOTM is limited to advising you of the need for such coverage.

By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred.  You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection and your confirmation indicates declined. Failure to contact us will be considered waiver of travel protection.

We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim.

All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the passenger are responsible for reviewing upon receipt of your travel protection policy. DOTM is not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your particular travel insurance provider.  Please note that the travel insurance provider may not be allowed to discuss your claim with DOTM due to privacy laws.  Accordingly, you acknowledge that DOTM cannot be involved in any aspect of your claim/request for service. Passenger acknowledges and agrees that DOTM has no control over the travel insurance provider or its coverage decisions, and as a result DOTM is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.

  1. Problems During Travel

If you have a problem during your travel/vacation, please inform the relevant supplier (e.g. your hotel, cruise ship, theme park, etc.) immediately. Should they be unable to resolve the matter, please immediately contact your DOTM agent, either through our toll-free number: (833) 548-0053 or their direct contact information. If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under these Terms and Conditions and under the terms and conditions of each supplier.

  1. Changes/Cancellation

BY SUPPLIERS

Your contract with your suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave the United States, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

After you have left the US, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly.

BY PASSENGER

In the event that YOU need to make changes to your reservation and/or travel plans, or that you need to cancel your reservation and/or travel plans, you will be subject to the terms and conditions provided by the supplier(s) your reservations/and or travel plans are booked with, and not DOTM. DOTM is not liable or responsible for any change fees, cancellation fees, or any other fees that result in making changes to or the cancelling of your reservations and/or travel plans.

In addition, DOTM reserves the right to charge you a cancellation fee as indicated on your booking form.

Changes to name details are not allowed by many airlines and other suppliers. While we will endeavor make such a change if necessary, please bear in mind that most airlines and suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

  1. Severability

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

  1. No Waiver

The failure of DOTM to exercise or enforce any right or provision of these Terms and Conditions does not constitute a waiver of such right or provision.

  1. Governing Law

The laws of Ulster County in the State of New York, USA, shall govern these Terms and Conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Ulster County, New York, USA, in all disputes arising out of or relating to travel bookings with DOTM, including the use of the DOTM website (“DREAMINGOFTHEMOUSE.COM”). Use of the DOTM website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.