Terms & Conditions
Last Updated: June 29, 2026
Please read these Terms & Conditions (“Terms”) carefully before using www.dreamingofthemouse.com (the “Website”) or engaging the travel planning services of Dreaming of the Mouse LLC (“Dreaming of the Mouse,” “DOTM,” “we,” “our,” or “us”).
By accessing or using our Website, requesting a travel quote, purchasing travel planning services, making a reservation through us, or otherwise engaging our services, you acknowledge that you have read, understand, and agree to be bound by these Terms & Conditions.
If you are making travel arrangements on behalf of other travelers, you represent that you have the authority to accept these Terms & Conditions on behalf of every member of your travel party. You are responsible for ensuring that all travelers are aware of these Terms.
If you do not agree to these Terms & Conditions, please do not use our Website or our services.
Website Use
Dreaming of the Mouse LLC grants you a limited, non-exclusive, revocable license to access and use this Website solely for your personal, non-commercial use and for obtaining information about our travel planning services.
You agree not to:
- Use this Website for any unlawful purpose.
- Copy, reproduce, distribute, modify, or commercially exploit any content from this Website without our prior written permission.
- Attempt to gain unauthorized access to any portion of the Website or its related systems.
- Interfere with or disrupt the operation or security of the Website.
We reserve the right to suspend or terminate access to the Website, without notice, for any user who violates these Terms & Conditions or whose actions may harm Dreaming of the Mouse LLC, our clients, or the operation of the Website.
Intellectual Property
Unless otherwise noted, all content on this Website, including but not limited to text, graphics, logos, images, videos, downloadable materials, and other content, is the property of Dreaming of the Mouse LLC or is used with permission and is protected by applicable copyright, trademark, and other intellectual property laws.
You may view, download, or print material from this Website solely for your personal, non-commercial use in connection with researching or planning travel. You may not copy, reproduce, republish, distribute, modify, create derivative works from, or otherwise use any content from this Website without our prior written consent.
Dreaming of the Mouse LLC is an independently owned and operated travel agency. We are not affiliated with, endorsed by, or sponsored by The Walt Disney Company, Disney Destinations, Disneyland Resort, Walt Disney World Resort, Disney Cruise Line, Universal Destinations & Experiences, Universal Orlando Resort, or any other travel supplier unless expressly stated. All trademarks, service marks, logos, and copyrights belonging to those companies remain the property of their respective owners.
Third-Party Websites
Our Website may contain links to third-party websites, travel suppliers, social media platforms, or other online resources for your convenience. These links are provided solely as a courtesy and do not constitute an endorsement or recommendation of the information, products, or services offered by those third parties.
Because Dreaming of the Mouse LLC does not own or control third-party websites, we are not responsible for their availability, content, privacy practices, accuracy, or security. Your use of any third-party website is subject to that website’s own terms, conditions, and privacy policies.
We encourage you to review the terms and privacy policies of any third-party website you visit.
Disclaimer of Warranties
The information provided on this Website is offered in good faith and is believed to be accurate at the time it is published. However, Dreaming of the Mouse LLC does not warrant or guarantee that the information on this Website is complete, current, accurate, or free from errors.
We make no representations or warranties, express or implied, regarding the operation, availability, or functionality of this Website, including that it will be uninterrupted, secure, or free from viruses or other harmful components.
Your use of this Website is at your own risk. To the fullest extent permitted by law, Dreaming of the Mouse LLC disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.
Dreaming of the Mouse LLC is not responsible for any damages, losses, or interruptions resulting from your use of this Website or your reliance on information provided through this Website.
Privacy
Your privacy is important to us. Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms & Conditions by reference.
By using our Website or engaging our services, you acknowledge that you have read and understand our Privacy Policy and Cookie Policy.
Electronic Communications
By contacting Dreaming of the Mouse LLC, requesting a quote, or engaging our services, you consent to receive communications from us by email, telephone, and text message regarding your inquiry, reservation, travel plans, and customer service. Standard message and data rates may apply.
Booking Agent Relationship
Dreaming of the Mouse LLC acts solely as an independent travel advisor and booking agent for the travel suppliers identified on your itinerary, including but not limited to theme parks, resorts, cruise lines, airlines, tour operators, transportation providers, and other travel service providers (“Suppliers”).
All reservations are made as an agent for the applicable Supplier. The travel services purchased are provided solely by the Supplier, whose terms, conditions, policies, and limitations apply to your reservation and govern your travel.
Each Supplier is an independent entity and is not owned, managed, controlled, or operated by Dreaming of the Mouse LLC. Accordingly, Dreaming of the Mouse LLC is not responsible for the acts, omissions, errors, delays, cancellations, schedule changes, overbookings, bankruptcies, service interruptions, or other actions of any Supplier.
Supplier descriptions, photographs, amenities, pricing, availability, and other information displayed on our Website or provided during the booking process are supplied by the Suppliers and are subject to change without notice. While we make every reasonable effort to provide accurate information, we cannot guarantee the accuracy or completeness of information provided by third parties.
By requesting travel planning or booking services through Dreaming of the Mouse LLC, you acknowledge and agree that your contract for travel services is with the applicable Supplier and that Dreaming of the Mouse LLC is acting solely as an intermediary on your behalf.
To the fullest extent permitted by law, Dreaming of the Mouse LLC shall not be liable for any injury, loss, damage, accident, delay, inconvenience, expense, or irregularity arising from or related to the acts or omissions of any Supplier or from any event beyond our reasonable control.
Booking Accuracy
It is your responsibility to carefully review all confirmations, invoices, itineraries, and travel documents immediately upon receipt.
Please verify that all information is accurate, including but not limited to:
- Traveler names (exactly as they appear on government-issued identification, when required)
- Dates of birth
- Travel dates
- Resort or hotel accommodations
- Transportation details
- Ticket selections
- Pricing
- Special requests
- Contact information
You agree to notify Dreaming of the Mouse LLC promptly of any errors or discrepancies. Failure to report inaccuracies in a timely manner may result in additional fees, supplier penalties, denied boarding, denied entry, cancellation of reservations, or other travel disruptions for which Dreaming of the Mouse LLC cannot be held responsible.
Traveler names must exactly match the identification or travel documents required by the applicable travel supplier. You are responsible for providing complete and accurate information when requesting reservations or travel services.
Travel Documents
You are solely responsible for obtaining and carrying all required travel documents for every traveler in your party, including but not limited to valid passports, visas, government-issued identification, REAL ID-compliant identification (when applicable), vaccination records, and any other documents required by your destination, transportation provider, or applicable governmental authority.
It is your responsibility to verify all entry, exit, health, customs, immigration, and identification requirements for your destination prior to travel. Requirements are subject to change without notice and may vary based on citizenship, destination, and method of travel.
Dreaming of the Mouse LLC may provide general information or direct you to official government resources as a courtesy; however, we do not guarantee the accuracy or completeness of such information and are not responsible for changes made by governmental authorities or travel suppliers.
Failure to obtain or present the required travel documents may result in denied boarding, denied entry, cancellation of travel arrangements, additional expenses, or other travel disruptions. Dreaming of the Mouse LLC shall not be responsible for any losses, costs, delays, or damages resulting from a traveler’s failure to obtain or carry the required documentation.
For U.S. citizens traveling internationally, we encourage you to consult the U.S. Department of State for current passport, visa, and travel advisory information and the U.S. Centers for Disease Control and Prevention (CDC) for applicable health and vaccination recommendations.
Travel Insurance
Dreaming of the Mouse LLC strongly recommends the purchase of comprehensive travel insurance to help protect your travel investment. Travel insurance may provide coverage for certain unforeseen events, including trip cancellations, interruptions, travel delays, lost baggage, and eligible medical emergencies, depending on the policy purchased.
While we may provide information about travel protection plans offered by certain travel suppliers or insurance providers, Dreaming of the Mouse LLC does not guarantee coverage, compare all available policies, or determine whether a particular policy is appropriate for your individual needs. You are solely responsible for reviewing the terms, conditions, exclusions, and limitations of any travel insurance policy before purchasing.
If you decline travel insurance, you acknowledge that you understand the financial risks associated with traveling without coverage and accept responsibility for any cancellation penalties, supplier fees, medical expenses, travel interruptions, or other losses that may occur.
All claims, coverage determinations, and requests for benefits must be submitted directly to the travel insurance provider. Dreaming of the Mouse LLC is not responsible for the administration of travel insurance policies, claim decisions, or payments made by any insurance provider.
Problems During Travel
If you experience a problem during your trip, you should notify the applicable travel supplier (such as your hotel, cruise line, airline, or other provider) as soon as possible so they have the opportunity to address the issue.
If the matter cannot be resolved directly with the Supplier, please contact Dreaming of the Mouse LLC as soon as reasonably possible. While we cannot guarantee a resolution, we will make reasonable efforts to assist you and advocate on your behalf when appropriate.
Failure to promptly report an issue during your travels may limit the ability of the Supplier or Dreaming of the Mouse LLC to investigate or resolve the matter and may affect any rights you may have under the Supplier’s terms and conditions.
Changes & Cancellations
Changes or Cancellations by Travel Suppliers
Travel suppliers reserve the right to modify or cancel travel arrangements, schedules, accommodations, transportation, pricing, itineraries, or other services at any time in accordance with their own terms and conditions.
If we become aware of a significant change affecting your reservation before your departure, we will make reasonable efforts to notify you using the contact information you have provided. Dreaming of the Mouse LLC is not responsible for changes made by travel suppliers and cannot guarantee the availability of alternative arrangements or refunds. Any refunds or compensation are subject solely to the applicable Supplier’s policies.
Airline schedules are subject to change at any time. It is your responsibility to review your travel documents and monitor your flight information before departure. We also recommend confirming your flights directly with the airline prior to travel.
Changes or Cancellations Requested by You
If you request changes to or cancellation of your travel arrangements, your request will be subject to the terms and conditions, fees, and cancellation policies of the applicable travel supplier(s).
Dreaming of the Mouse LLC is not responsible for supplier-imposed cancellation penalties, change fees, or other charges resulting from modifications to your travel plans.
Additional terms regarding planning services, administrative fees, or service agreements may be provided separately at the time you engage our services and are incorporated into your booking agreement where applicable.
Force Majeure
Dreaming of the Mouse LLC shall not be liable for any delay, cancellation, interruption, loss, injury, damage, or additional expense resulting from events or circumstances beyond our reasonable control.
Such events may include, but are not limited to, acts of God, severe weather, hurricanes, floods, fires, earthquakes, pandemics, epidemics, public health emergencies, acts of terrorism, war, civil unrest, labor disputes, government actions or travel restrictions, transportation delays, supplier insolvency, mechanical failures, utility outages, or any other unforeseen event affecting travel or the ability to provide travel services.
In the event of a Force Majeure occurrence, Dreaming of the Mouse LLC will make reasonable efforts to assist you in working with the applicable travel suppliers; however, we cannot guarantee refunds, credits, alternative travel arrangements, or compensation unless provided by the applicable Supplier.
Because these events are outside the control of both Dreaming of the Mouse LLC and the travel suppliers, we strongly recommend the purchase of comprehensive travel insurance to help protect your travel investment.
Limitation of Liability
To the fullest extent permitted by applicable law, Dreaming of the Mouse LLC shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of this Website, our travel planning services, or any travel services provided by a third-party Supplier.
Without limiting the foregoing, Dreaming of the Mouse LLC shall not be responsible for any loss, delay, injury, death, property damage, inconvenience, expense, missed connections, changes in travel plans, or other damages resulting from the acts or omissions of any travel Supplier or from circumstances beyond our reasonable control.
Dreaming of the Mouse LLC’s role is limited to providing travel planning and booking services as an independent travel advisor and booking agent. We do not own, operate, manage, or control the travel services provided by Suppliers and cannot guarantee their performance.
Nothing in these Terms & Conditions is intended to limit or exclude liability where such limitation or exclusion is prohibited by applicable law.
Severability
If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. Any invalid or unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its original intent whenever possible.
No Waiver
The failure of Dreaming of the Mouse LLC to enforce any provision of these Terms & Conditions shall not be construed as a waiver of that provision or of the right to enforce it at a later time. Any waiver of any provision shall be effective only if made in writing.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms & Conditions, the use of this Website, or the services provided by Dreaming of the Mouse LLC shall be brought exclusively in the state or federal courts located in Ulster County, New York, and you consent to the personal jurisdiction and venue of those courts.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Dreaming of the Mouse LLC
Website: www.dreamingofthemouse.com
Phone: (855) 44-MOUSE
Email: info@dreamingofthemouse.com